I registered a new article and then it was sold. However, for a reason I do not know it has now negative quantity

[Luis_Vizcaya]

Hi Friends,

I hope you are doing great. 

I registered a new article and then it was sold. However, for a reason I do not know it has now negative quantity. Could you help me to understand it?

a picture is attached. 

 

Thanks for your help

[Mia]

Hello, 

Thanks for being patient. We have investigated this issue.

You created an item in your account  with the name "Conj 0M Verde Fuccia Osito Happy Girl" 2021-05-23 17:21:18 UTC. This item was listed in order PO1012. Then this item was deleted 2021-05-26 18:42 UTC.
Later 2021-05-26 18:44 an item with the same name and REF 194133788000 was created. These products are different for the program. And the new item was no longer listed in PO1012. Therefore, the history of this new product does not indicate changes due to PO1012.

Let me know if you have any further questions. 

Regards.

[Luis_Vizcaya]

Hello Mia, 

We got the same problem with the following items:

194133845987

194133787973

194135001244

194133845970

194135032576

What could do happen to these items.? and Which user do these?

 

 

 

[Mia]

Hello Luis. 

Please, contact us from the owner's email address to help@loyverse.com or live chat support so we can check your issue. 

Regards.