AlwanStationery Posted October 30, 2020 Share Posted October 30, 2020 Hi all, I formated (reset) tablet used as POS but without Signing out from loy application. When I started the application after format, it prompted (Sign out from one of your devices or add one or more POS in the back office). What to do? I don't want to add a new POS. Please help! Link to comment Share on other sites More sharing options...
CWL Posted October 31, 2020 Share Posted October 31, 2020 Hello! Could you tell, the name of the POS, please? 1 Link to comment Share on other sites More sharing options...
AlwanStationery Posted October 31, 2020 Author Share Posted October 31, 2020 Loyverse POS Iinstalled it on lenovo T4 tablet. Link to comment Share on other sites More sharing options...
CWL Posted October 31, 2020 Share Posted October 31, 2020 Could you check the name of the POS in the back office and tell me the name of the POS, please? Link to comment Share on other sites More sharing options...
AlwanStationery Posted October 31, 2020 Author Share Posted October 31, 2020 POS Link to comment Share on other sites More sharing options...
CWL Posted October 31, 2020 Share Posted October 31, 2020 Thank you! You have wrote: "I started the application after format" Could you please provide a little more clarification on "format"? Did you reboot or recovery the devise lenovo T4 tablet? Link to comment Share on other sites More sharing options...
AlwanStationery Posted November 1, 2020 Author Share Posted November 1, 2020 I appreciate your follow up! I did factory reset for the device (Lenovo T4). Link to comment Share on other sites More sharing options...
CWL Posted November 2, 2020 Share Posted November 2, 2020 Hello! In this case, all apps were deleted from the device. If you had not logged out from the POS, the Loyverse POS app with the POS was deleted too. Now you have to create a new POS in the back office. 1 Link to comment Share on other sites More sharing options...
AlwanStationery Posted November 3, 2020 Author Share Posted November 3, 2020 Thanks I did But I suggest for the developing team to add a feature for logging out from back office. Thanks again Link to comment Share on other sites More sharing options...
Lam_HongKong Posted November 14, 2020 Share Posted November 14, 2020 Hi, I have same problem, my table was dead, I bought new one table to login, the Loy apps told me I need to logout from last device, Is noway to make logout at Loy side ?? Or Logout at back office ?? Link to comment Share on other sites More sharing options...
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