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Wrong Email on account

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Hi there, we have been using Loyverse for our Bar & Grill for the past 4 months and it works great !

But have just realized we entered the wrong email into the account and cannot access our back office because of the incorrect email address with the account therefore I cant request a new password.

Is there anyway you can assist with the ASAP?

Wrong email

  • tradewinds_grill@gmail.com
  • Correct email tradewinds.grill@gmail.com

I need it changed so i can select forgot password to reset the account and input modifiers etc for the business.

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  • Solution


Please sign out from your POS with a current account e-mail (Please read an article on how to correctly sign out from the POS https://help.loyverse.com/help/how-exit-loyverse-pos )

Sign in again in your POS with current owner e-mail and choose option "CHANGE EMAIL". Specify correct email there



Another option: to send request to Help@loyverse.com to change  email.

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