FPsales Posted October 31, 2019 Share Posted October 31, 2019 I am using an iPad and the Star TSP143IIIU (USB) printer. It had been working for several months and now the drawer doesn't open when running a sale and the app says I need to make sure the printer is connected and try again. I've tried turning the printer off and back on and that did not help. Please advise Link to comment Share on other sites More sharing options...
Solution Natali Posted November 1, 2019 Solution Share Posted November 1, 2019 Hi! Maybe your USB cable got damaged, so it disconnects from POS? My suggestion to you with such problems to go in chat support. They are fast there to help with hardware issues. Regards. Link to comment Share on other sites More sharing options...
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