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Im having trouble connecting my Star TSP143IIIBI (Bluetooth printer) to the Loyverse iOS app


DVargas
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Im having trouble connecting my Star TSP143IIIBI (Bluetooth printer) to the Loyverse iOS app, I am able to use it on any other app on my iPad and it works when I use it on the android app aswell, is it just not compatible with the app or am I doing something wrong?

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Hello DVargas!

Not all printers compatible with Loyverse even it compatible with other application on the device. It is the same with Star143III model. This printer with Ethernet interface compatible with Android and iOS devices in Loyverse, with USB interface can work only with iOS, but  Star143IIIBl Bluetooth will not work with Loyverse at the moment. 

Here you can find a full list of compatible models which Loyverse has been tested and it is working with Loyverse well and will work in future even applications will be updated: 

https://help.loyverse.com/help/supported-printers

 

Have a nice day! 

Edited by Natali owner
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That is correct. The Star TSP143IIBi Bluetooth is not compatible, which is dumb, the TSP650IIBi is, how ever. The problem is these printers are costly and limit use of software apps for pos. It’s not a hard fix to include your printer in the compatibility list, however the developer has not at this time. Just like the SumUp Credit card reader is now compatible with Loyverse but who wants a half functional pos system.  I won’t use the system until they decide to incorporate the Star TSP100IIBi/ TSP143IIBi (same printer) I have already wasted so much money try to find a pos software that I don’t have to keep buying more hardware.

Reach out to developers and request to add you hardware to the app.

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Hi Lazop!

Developers got your feedback and will see what can be done. However there no promises that it can be done in the nearest future.

We provide the software as it is with integrations we have. Many users found it very helpful. We continue the process of development to create a better system.
Have a nice day! 

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  • 4 months later...

I wanted to follow up and see whether there was anyway to check and see whether there would be any progress towards adding the Star TSP143IIIBI. I purchased one unaware it wouldn’t work. I don’t want to keep it if it will not work.

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  • 2 months later...
  • 1 month later...
  • 8 months later...

Just wondering - did anyone get anywhere with this please?  I have purchased a Star TSP100III Bluetooth, and just discovered it will not work with Loyverse!   I really like the look of the Loyverse system but haven't managed to get off the ground yet because of this! (Trying with iPad should that be of importance).  Thanks

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