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Loyverse Town

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System not tracking, counting sales for loyalty program

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Hi there,

We´ve just initiated tests for loyalty program using loyverse. I configured it in the backoffice, setting 10% of each sale, then when making a sale I add a customer to the ticket. The system tracked the sale, amount, but it didn´t generate any point for the loyalty. ¿Is there something wrong with the steps I took? ¿Will the system start to count points after the second purchase?

I´m attaching some pictures of the configuration, as well as the history of these two clients, who purchased but no points were generated.

¿Could anyone help me? Thanks!!

Captura de pantalla 2026-11-11 a la(s) 1.18.00 p.m..png

Captura de pantalla 2026-11-11 a la(s) 1.18.14 p.m..png

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