Kanji Posted April 17 Share Posted April 17 Tengo tiempo usando la aplicación en la versión gratis y siempre pude ingresar a mi reporte de ventas pero ya tengo tiempo que no me genera información y solo me dice que intente más tarde. Cuál es la solución Link to comment Share on other sites More sharing options...
Shinjin Posted April 18 Share Posted April 18 Hello, Could you please change your timezone in the device settings to a similar one and then try again? We will be waiting for your feedback. Link to comment Share on other sites More sharing options...
Kanji Posted April 18 Author Share Posted April 18 Probé todas las zonas horarias similares y no hubo cambio Link to comment Share on other sites More sharing options...
Shinjin Posted April 19 Share Posted April 19 Thank you for your feedback, Could you please tell us where you have tried changing the timezone? Did you change the device timezone or the timezone settings in the Back Office? We will be waiting for your feedback. Link to comment Share on other sites More sharing options...
Kanji Posted April 19 Author Share Posted April 19 Ayer lo hice en el celular, hoy lo intente desde la aplicación como me mostraron y sigue igual. Si desinstaló la aplicación pierdo mi información al volverla a descargar? Para ver si así se soluciona Link to comment Share on other sites More sharing options...
Solution Shinjin Posted April 20 Solution Share Posted April 20 Hello, If you are using a Ciudad Juarez timezone, you might see the error message you are seeing. Please select another similar timezone in the device settings other than the Ciudad Juarez timezone. You can also try to uninstall but please be sure that all receipts are synchronized before. Then you can log out by carefully following the tutorial below, uninstall the POS app, install the POS app again, and then log in. Cómo Cerrar Sesión en Loyverse TPVhttps://help.loyverse.com/es/help/how-exit-loyverse-pos We will be waiting for your feedback. 1 Link to comment Share on other sites More sharing options...
Kanji Posted April 25 Author Share Posted April 25 Muchas gracias, no desinstale la aplicación, hoy cheque el back Office y ya me generó resultados. Excelente aplicación 1 1 Link to comment Share on other sites More sharing options...
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