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Cash drawer does not open with cash sale


QuestAlex
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CURRENTLY

We have an Epson Printer TM-T20II that is connected via cable to a VPOS BLACK CASH DRAWER EC350.

We use a bluetooth connection between Loyverse POS on iPhone to the Epson Printer.

ISSUE

When we make a cash sale, the Cash Drawer does not automatically open.

I note that Epson Printer TM-T20II (Bluetooth) is not listed on https://help.loyverse.com/help/supported-printers

 

 

Is this the reason the cash drawer is not opening?

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