SaritaCafe Posted August 12, 2021 Share Posted August 12, 2021 Since yesterday I'm not able to see sales information in my dashboard or back office. How can I recover this data or trouble shot it. Link to comment Share on other sites More sharing options...
Andy Posted August 21, 2021 Share Posted August 21, 2021 Hello. The POS syncs the data with the Back office and Dashboard when there is an Internet connection to the POS device. Please, check the internet on your POS device. Link to comment Share on other sites More sharing options...
SaritaCafe Posted September 28, 2021 Author Share Posted September 28, 2021 Hi Andy, internet connection it's fine, I'm having this issue again 3 days now. 1 Link to comment Share on other sites More sharing options...
Shana Posted January 13 Share Posted January 13 Mine has been the same for 3 days now. Haven't been able to do end of day dew to not know how many/much sales iv made. Very frustrating! Please help Link to comment Share on other sites More sharing options...
Geordie809 Posted April 10 Share Posted April 10 Good Afternoon, I am suddenly having the same problem as above, I have a good internet connection, 2 days ago the sales stopped being recorded in the back office and dashboard, I can sync no problem but it is not recorded in the back office, and I can only look at the back office on my phone the tablet we use with the till cannot access the back office because of the capture security. Can you help Link to comment Share on other sites More sharing options...
Ammars3000 Posted May 19 Share Posted May 19 Can anyone help me No seles data are in back office or dashboard app . Do anyone know how to solve this problem? Link to comment Share on other sites More sharing options...
Ammars3000 Posted May 19 Share Posted May 19 On 8/12/2021 at 9:39 PM, SaritaCafe said: Since yesterday I'm not able to see sales information in my dashboard or back office. How can I recover this data or trouble shot it. Is the problem solved or not yet ? Link to comment Share on other sites More sharing options...
Ammars3000 Posted May 19 Share Posted May 19 On 4/10/2022 at 6:25 PM, Geordie809 said: Good Afternoon, I am suddenly having the same problem as above, I have a good internet connection, 2 days ago the sales stopped being recorded in the back office and dashboard, I can sync no problem but it is not recorded in the back office, and I can only look at the back office on my phone the tablet we use with the till cannot access the back office because of the capture security. Can you help Is the problem solved or not yet ? Link to comment Share on other sites More sharing options...
Ammars3000 Posted May 19 Share Posted May 19 On 8/21/2021 at 3:21 PM, Andy said: Hello. The POS syncs the data with the Back office and Dashboard when there is an Internet connection to the POS device. Please, check the internet on your POS device. Is the problem solved or not yet ? Link to comment Share on other sites More sharing options...
andres Posted May 19 Share Posted May 19 Hi! The POS syncs the data with the Back office and Dashboard when there is an Internet connection to the POS device. Please, check the internet on your POS device. Link to comment Share on other sites More sharing options...
Ammars3000 Posted Thursday at 11:19 AM Share Posted Thursday at 11:19 AM All connection with internet are fine but no data Link to comment Share on other sites More sharing options...
Ammars3000 Posted Thursday at 11:20 AM Share Posted Thursday at 11:20 AM All connection with internet are fine but no data Link to comment Share on other sites More sharing options...
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