No sales information it's being register in dashboard or back office.

[SaritaCafe]

Since yesterday I'm not able to see sales information in my dashboard or back office.

How can I recover this data or trouble shot it.

[Andy]

Hello. The POS syncs the data with the Back office and Dashboard when there is an Internet connection to the POS device. Please, check the internet on your POS device. 

[SaritaCafe]

Hi Andy, internet connection it's fine, I'm having this issue again 3 days now.

[Geordie809]

Good Afternoon,

 

I am suddenly having the same problem as above, I have a good internet connection, 2 days ago the sales stopped being recorded in the back office and dashboard, I can sync no problem but it is not recorded in the back office, and I can only look at the back office on my phone the tablet we use with the till cannot access the back office because of the capture security. Can you help 

 

[Ammars3000]

Can anyone help me No seles data are in back office or dashboard app .

Do anyone know how to solve this problem? 

[Dreambakes]

Our shop is currently experiencing the same issue. We experienced the same problem last weekend, we had to manually input everything back. Right now, I have restarted the devices, the one with the POS and the one where I'm accessing the back office. I have also updated the app. Nothing seems to work. Any idea how to resolve?

 

 

 

 

 

 

 

 

 

[NeilQuinn]

I am having the same issue. I am unable to print reports for November, it hasn't saved any data for this period. It has only recorded items & categories sold in October.

[Gentlemen]

My sales not updating in back office and dashboard, date 07/03/23

 

Did we manage to get a working solution for those who previously experienced a similar problem? Kindly help resolve this issue