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Please is it normal that open tickets disappears after synchronization at the end of the day?


Mijhar
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Hello,

Please is it normal that open tickets disappears after syncronisation at the end of the day? (the terminal works without internet during the day).

Thank you!

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Hello Mijhar, 

Do you mean that you make sales and create Open tickets during the day while the POS device is not connected to the internet. Then, at the end of the day, you connect the POS device with the internet and click the Sync button in the POS app. After you click the sync button, the Open tickets that you have created during the day disappear. Is it correct? 

What about closed receipts? Are they successfully synchronized with the Back-office ?

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