Customer Name On Kitchen Printer

[GetMeGrub]

Is it possible to print the Customer Name on order that is printed in the Kitchen?

[Georg]

Hello, dear user

Yes, you can print the customer's name on the kitchen order automatically if you add this customer when you create an order.
After you add a customer to the order and press the SAVE button, you need to save it as a CUSTOMER TICKET.





You will see the customer's name on the KDS screen, this way:

 

[Marcus_BC]

Hey Georg,

I'm hoping you can provide a bit more clarification on this one.  If the customer pays upfront, it doesn't allow the option to add a name to the customer ticket.  Is there a way to make this work?

Cheers,
Marcus

[Georg]

On 11/7/2020 at 3:38 AM, Marcus_BC said:

If the customer pays upfront

Hello Marcus

What do you mean that customer pays upfront? How do you do it in the POS App?

[Marcus_BC]

So for example, after selecting the items for purchase, instead of clicking the save button to save the ticket for later, you click the charge button, because the customer hands over cash.  Unless the ticket is already saved, there is no way to enter a ticket name, so the kitchen just receives "Order: #0912-01-05" instead of a name.  Is there a way to add a ticket name without saving it first?

[bcraft]

On 11/12/2020 at 2:05 AM, Marcus_BC said:

So for example, after selecting the items for purchase, instead of clicking the save button to save the ticket for later, you click the charge button, because the customer hands over cash.  Unless the ticket is already saved, there is no way to enter a ticket name, so the kitchen just receives "Order: #0912-01-05" instead of a name.  Is there a way to add a ticket name without saving it first?

I am looking to see if this is possible myself? We are using it in a food truck environment and when we hit charge it would be more efficient for us to be able to enter a custom ticket name like "John" when we hit the charge button and take payment so when the food is ready we can shout the order out. The other ways of doing it seem rather inefficient when you are under the pump.

[Georg]

Hello

No, it is not possible to give the name for the receipt or add any notes if you did not save it before as an open ticket.
You can only add a customer to the receipt without saving it as an open ticket.


It these tutorials you can check how to add a customer to the receipt:

How to Sign Up a Customer in Loyverse POS
https://help.loyverse.com/help/sign-loyverses

Customer Identification by Phone Number
https://help.loyverse.com/help/customer-identification

How to Add the Customer to the Receipt by Scanning a Barcode
https://help.loyverse.com/help/scanning-customer-barcode

 

[bcraft]

28 minutes ago, Georg said:

Hello

No, it is not possible to give the name for the receipt or add any notes if you did not save it before as an open ticket.
You can only add a customer to the receipt without saving it as an open ticket.


It these tutorials you can check how to add a customer to the receipt:

How to Sign Up a Customer in Loyverse POS
https://help.loyverse.com/help/sign-loyverses

Customer Identification by Phone Number
https://help.loyverse.com/help/customer-identification

How to Add the Customer to the Receipt by Scanning a Barcode
https://help.loyverse.com/help/scanning-customer-barcode

 

Hi there,

thanks for the response. I worked out that saving the ticket allows me to put a custom name on the ticket and then going back into the ticket and charging the customer which is a shame having that double movement. Any plans to introduce this simple option, or is there somewhere I could submit a request for it to be reviewed?

The reason I ask is and whilst this feature is very simple and can be worked around is something that is make or break from me changing from Square to Loyverse. When you are very busy this faffing around to give a ticket a name so you can shout out the customers order adds time onto the process.

Cheers

[Georg]

You can send a feature suggestion to "Feature Requests" section in Loyverse Town Community:
https://loyverse.town/forum/29-feature-requests/

[RobertM]

Just wondering if anyone sent in that request, that feature would definitely make everything better.

[nutztoyou]

Not having the ability to add a customer name easily to the kitchen printer is stopping me transitioning to loyverse.  I can't believe that this is not considered a basic feature

[nutztoyou]

On 4/14/2022 at 7:51 AM, RobertM said:

Just wondering if anyone sent in that request, that feature would definitely make everything better.

I sent in a request a while back. Perhaps if more people request this feature they may see it as important and actually do it