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Will the POS support "In House Accounts" (i.e. customers who pay on credit)?

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And how to print "Customer History" or "Statement"?

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The current system of refunding is deficient in that it does not recognize the exchange.

Customer purchases an ink cartridge for £34.95

When they get home, they found they have the wrong one.

Returning to the shop, the correct one is obtained and presented as an exchange.

The replacement is £30.95

The till owes the customer £4

I should be able to receive the incorrect cartridge, adding a balance of £34.95 on the account (store credit), then I should be able to charge for the correct cartridge, using the £34.95 as payment, thus refunding £4.

It should not matter if the refund is cash or card.

The system should allow for extra items to be added to the purchase so that the £4 will contribute to the total.

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A few questions on this feature here:

1. Would you like to reward customer with loyalty points at the time of "On account" purchase? Or when customer actually makes deposit? Or it does not matter?

2. Should any employee be able to create house accounts for a customers with 0$ credit limit (meaning each customer by default able only to make deposits, i.e. upfront payment). And the option to change credit limit should require special access rights?

3. Do you need an option to refund deposits? If so, how important is this feature for you?

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I agree with that, it must be a feature for house account that make a purchse on account, and at the end of the month or at any time, the customer must check for his account and pay for it.

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Celia,  your workaround is fine if there is a single item on a receipt. But what about a receipt with 5 or 10 things on it? And what is several of those things are no longer on the shelf? And what about a store with a policy of 30 or 60 day refunds or exchanges? The new receipt would extend the period beyond the intended 30 days.

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Is it possible to add store credit sale function to this app?

  • Hot beverage 1

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I need this feature. Seeing a lot on credit and it would make my life a lot easier, but I can not switch to LOYVERSE while this function is not available. Waiting ...

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Hello,

Store Credit sounds very useful and everything. However.. how can I find this store credit function in the app and the backstore? I can't find any articles about how to actually get to use it. I know the "loyalty" program and its "points", but I don't know any store credit in the app. It would be great if somebody helps me out in this matter.

Thank you,

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I'm from the Netherlands, and I also want to support the need of in house accounts.

We've got a lot of regular customers in the bar of our basketball club with open tickets.
Ususaly they will pay their open ticket at the end of the month.

The only thing that bothers me is that the purchase they make is not deducted from stock.
So when I want to take inventory, I also have to count the items on the open tickets.
It would be a good update if items bought on open tickets are immediately deducted from stock.

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Hi, we loved the App but were disappointed to findout that it doesn't Support Credit Sale. We at times sell products on credit and our customers make payments in agreed time frame ( either partial or full). So we would appreciate if Credit Sale option is made available with reminders (via email / SMS) to customers when the due date approaches or if he is late. There is an App "Momobills" that has this option but misses out on all the other good things that Loyverse offers. With regards to Credit Account have following suggestions:

1. With regards to loyalty points, the customer who purchases goods on Credit is already getting the facility of credit from us so loyalty points can be withdrawn / not given but to encourage payment on time a ratio of the original loyalty points can be given to customers making balance payments on time. With regards to customers who are paying in advance installments to buy a product the loyalty point ratio can be increased.

2. Employees should not be able to add the credit sale accounts on their own. But if an employee vouches for a customer for him tobe Given the facility of credit sale that credit sale should somehow be linked to that employee so that if the customer doesn't pay the said amount can be added to employees tab.

3. If you provide the option of advance payments / installments then there should be the option of refund for that.

4. Report with regards to Credit sale should be made available. It should show when the sale was made, to whom it was made, when was due date, when were the installments paid and name of employee who vouches for the customer.

5. Apart from these we feel the need to make corrections in the sales after they have been entered. Also there should be option available to delete a sale.

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Hola Rodrigo...

Estamos en República Dominicana y nuestro pequeño negocio es de buffet y servicio de catering...

Independientemente de la venta diaria, recibimos pedidos a crédito diariamente [aprox. 5 órdenes diarias], y nos vemos en la necesidad de utilizar un sistema paralelo, solo para las ventas a crédito.

Sería maravilloso poder manejarlo todo a travez de Leyverse.

Gracias.

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Yes! This is a very important feature for a business. Many businesses might had to sell on credit, in many suitation we can't say to our regular customers. So in those suitations we can't be dependent on loyverse as it doesn't have credit sale feature.

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I would like a bottle deposit feature that can be added to items such as pop cans, beer bottles, etc. We need to be able to add it as an automatic add-on and have it added on with no taxes charged. 

It would be nice to do bottle refunds as well. 

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a section for customer to be able to run a tab (credit) & pay at the end of the week.

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credit sale options. weekly or monthly want to received payment from customer.

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I would like to request loyverse to implement the credit based billing where we have customers locally who come and make purchases very often and shall pay the whole amount at once after a period of time.

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I am considering using Loyverse for my small restaurant in rural Laos. We extend a lot of credit so this topic is crucial to our decisipn making.

I would suggest that a halfway point while putting in the above suggestions would be an ability to export a csv file filteted on date and Payment Type "Account" or similar. Fields to export should include date, customer, amount, and comments so the customer can differentiate between departments and place a tag that helps them identify which of their internal accounts should be the source of funds.

in a final "fix" I would like to see a payment recording section, and a Reference Field at time of sale.

In the meantime I guess I'll mark tickets as paid (very risky) and then summarize in an invoice that I transcribe by hand and then summarize in a spreadsheet that has a mskro to dig me in the ribs at the end of the month to send out statements.

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Could we sell customers with a credit amounts?It will be better if customers debt can be added.If loyverse already had it,please let me know how to.Thanks

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yes...we need that feature for my store..Please add it in Loyverse!

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I agree here, my client buys 10 new items and then reaches in her purse to return one and also does not have the receipt. I'm not going to turn her away, I just want to scan and hit negative 1 to return that item and then charge the difference.

 

For me, I allow clients to return without a receipt if they make a new purchase. I have no way to make a return without a receipt and even if I have that then I have to process through my credit card machine twice. Once for credit and once for debit. What a royal pain in the ass that is. Everywhere else you can just hit -1 and be done with it.

 

Maybe if you want to make sure nobody cheats you just make it mandatory to have a client name and phone number but to have no option for a return without a receipt is not something I can use. For me with my first month with loyverse it is the deciding factor to look elsewhere for software that is actually retail friendly. I have one till but always a lineup, loyverse was supposed to be able to handle it but without the ability to refund on the fly its pretty much useless to me.

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Hi guys,

 

this would be a wonderful and for us very necessary addition to an already outstanding app! We only use in house accounts and it makes billing a bit complicated the way it is right now. Has anybody found a good work around?

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Hello everyone,

We use open tickets on the cruise ship for a week for all cabins, so before we close the receipt in front of the guest, we show it to them, to review the items. It works pretty well, however guests sometimes don't remember having a 7th beer on the first night and then we have a problem because there is no automatic day/hour stamp next to each item but it has to be input manually as a comment. Not deducting items from the stock is also a problem, because I don't get "low on stock" info before I close the receipts so don't know when/how much to order before the end. These are two useful details to add. 

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I would like to see a lay away features added as it helps manage customers who cannot purchase outright, but put down a deposit and collect their items when its fully paid for after the duration period that ususally ranges from 2 months to 1 year, depends on each store terms and conditions.

this feature is most important due to the economic climate around the world and lot of clients dont have that credit card luxury, especially is developing countries.

this will help, i have seen other similar app with such features.

 

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Hi 

I am not sure if this was discussed earlier. Adding accounting features such as recoding indirect expenses. Ex shop rent, salaries, utility bills,etc

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In my opinion it is mandatory or say' necessory for a business person to know the balance amount to be paid to the creditors . I am talking about business concerns having credit purchases if the supplier avails credit period say one month or so. In my case, my almost purchases are on credit basis  and paid on weekly basis. I think, there should be a feature or option in the home window to see the balance amount to be recieved(from customers) and the amount to be paid(to suppliers).

If anyone is facing this difficulty or inconvenience , please like this post, so that this feature may be  implimented by the Loyverse team.

Hoping that this feature may help other Loyverse users like me.

Faithfully,

Anjo- India

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