I am wondering if Loyalty Points can be only used as points instead of actual currency discounts

[CM21]

Hi all,

I am wondering if Loyalty Points can be only used as points instead of actual currency discounts. 

I basically want it to be used like airline mileage. 

I hope it make sense...

Thanks

[Georg]

Hello 

Loyalty points can be used to receive a discount/use as real money to pay for the ordered items.

For example, if customer ordered some items for 15$ and he already accumulates 20 loyalty points, he can use these points instead of the real money.
1 point = 1 $

 

How to Set Up a Customer Loyalty Program
https://help.loyverse.com/help/how-customer-loyalty-program

How to Redeem Customer Points for a Discount
https://help.loyverse.com/help/points-discounts

 

[CNSH]

I am also waiting to use the points system like airline mileage.  This is inline with how most companies like credit card companies choose to use the customer reward programs.  It would be great if we have an option to use points either way as it best fits our business.  Having points tied to specific dollar amounts limits the flexibility of business owners in offering discounts and redemptions to their customers.  As such we have disabled this feature because of those reasons.

Edited October 17, 2022 by CNSH

[Georg]

On 10/17/2022 at 6:21 PM, CNSH said:

I am also waiting to use the points system like airline mileage. 

Hello
Do you mean, you would like to grow the percentage of the loyalty points earned by the customer depending on the amount he spent in your store in total?

For example:

The way how the loyalty points % increase
0-100 USD                 1%
100-1000 USD           3%
1000-5000 USD        5%

[CNSH]

Hi Georg, the earn percentage is fine but having different rates would be great.  But the earned units should be configurable to be dollars OR points.

For example, depending how the owner wants to configure the loyalty program to use dollars or points.

Dollars: $100 USD spent x 1% = $1.00 dollar loyalty increase, the customer can use the loyalty cash to make payments

Points: $100 USD spent x 1% = 1 point loyalty increase, the customer can use the loyalty points to redeem free items or services

The loyalty points system is more flexible for the owner since he can choose the point tiers and select items or services for those tiers.

Edited October 23, 2022 by CNSH

[Georg]

Hello

Thank you for the detail explanation. I will send such an idea regarding the loyalty points to our development team.