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Gizsmo

No communication with sumup

Question

Last sunday my POS suddenly stopped communicating with my sumup device.

It's logged in, POS can connect, but when we choose to pay with card, it hangs.
Communication betwen Sumup and my phone is still working.

Any sugestions to get it working again?

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We have had this a number of times when  “on location” around the UK with events. 

If we rely on a tethered internet connection, the (WiFi only) IPad can’t determine its location. 

Sumup will only tolerate this briefly- if the situation persists, intergrated sumup payments are effectively broken (sumup has restrictions on which regions you can accept payments - no location info, no payments)

It is easy to confirm if this is the case if you open maps on the POS - if it can’t update your current location, that is the problem. 

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