Refund of Card-Payment (sumup)

Someone likes to give back clothes, he bought by card (sumup). If I try to make a refund the system say that it`s not possible. I unterstand, that loyverse can not reverse a booking from sumup. 

Is there an option to give back cash or to charge it against other clothes he wants to buy?

My idea was to give a discount but then I have to correct the inventory.

That looks not good in the result for the collection office.

Perhaps someone can help me?

Answers

Loyverse allows you to make a refund, but only to the whole ticket. More info here: https://help.loyverse.com/help/credit-cards-sumup

Right now I don't see a quick solution to your situation. The discounted item seems viable but as you mentioned its needed to manually adjust the inventory.

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