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Nicole last won the day on September 12 2019

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  • Business: Cafe

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  1. Hello, You can put different logos for each store. To do this, you have to go to your Back-office->Settings->Receipts. Choose the store from the drop-down list at the top right-hand corner and upload the logos for each store. Don’t forget to Save the changes.
  2. Hello, Yes, you can change the role of an employee without deleting him/her. To change the role of your employee, you have to go to your Back-office->Employees’ section->Employee list and open the profile of the employee you want to edit. In the “Role” line, click the down arrow, choose another role for your employee from the drop down list and click the “Save button”. That’s it, the role of your employee will be changed and now he will have the access rights that belongs to the new role.
  3. Hello JAMESHOE, It is not possible to have the exact scenario as you have described above in Loyverse POS. Firstly, if you add the same item twice in a ticket (as you have done with Product A in your example) the item name will appear only one time in the receipt with the total quantity it has been added. I can suggest you to do this: (following the example you have given) 1-If you want to give a Product A for free after your customer has bought a product A, a Product B, a Product C and a Product D you can do the following: -Add the Product A with quantity 2 to the ticket and apply a 50% discount to it and add a comment to this item "1 free" -Enter the other product to the ticket B,C,D -Charge the ticket. You will have this result. 2-If you want to give for free an item different from Products A,B,C,D add these items to the ticket, add the other item Product E which you want to give for free, apply a 100% discount to it and add the comment "Free". Then, charge the ticket. The receipt will look like this: Hope this helps. If you have already found any better workaround please share it with us. You can read a tutorial here on how to create discounts: https://help.loyverse.com/help/how-create-and-configure-discounts and here how to apply them during sales: https://help.loyverse.com/help/how-apply-discounts-during-sale Best regards
  4. Hello, No, it is not possible to leave the price field empty for a modifier so the price for it can be indicated upon sale. When you go to create a modifier in your Back-office->Items-> Add modifier you can see that the price of the modifier is set 0. You can change it or if you do not change anything in the Price field the price of the modifier will be automatically zero, even if you leave the price field empty and Save the modifier.
  5. Hello Great-and-Green, May I suggest you to follow the instructions given in this tutorial to open a CSV file using Google sheets: https://help.loyverse.com/help/how-open-csv-file-google-sheets I can open my files without problems. Hope it helps
  6. Hello, How do I print labels for received items from a Purchase order?
  7. Hello, No, it is not possible to add the same email to different customers. The email must be unique for each customer. If you add a new customer with the same email as an existing customer, the existing customer will “disappear” from the system. This means that the data of the old user, such as: -First visit -Last visit -Number of visits -Total amount spent -Points, will appear in the profile of the new added customer. And you will not be able to find old customer anymore with the old name. So adding a new customer with the same email as an existing customer, we can say it is the same as editing the profile of the existing customer. The name, number and notes will be changed to the new ones, but all other information such as First visit, Last visit, Visits, Total spent and Points will be the same data of the old customer with this email address.
  8. Hi, You can track stock of composite items using the “Production” feature. Production is a part of the Advanced inventory management and is available only if you have subscribed to this functionality. The production option is only available for composite items. This functionality allows you to keep a record of the inventory of produced items, not just their components. It can be useful for items that are made in advance, not during ordering. For example, in a bakery. You can check here for more information about this feature: https://help.loyverse.com/help/how-work-production
  9. Even if you give an employee full access rights, he/she won’t be able to add/delete a store. In his/her Back-office->Settings, will not appear the Stores section, only POS devices.
  10. Hello, Yes, you can add new roles for your employees except from the default roles. To do this, you have to go to your Back-Office-> Employees-> Access right-> Add group. Put the name for this new group, set up the access right you want the employees with this role to have and click the “Save” button. Now, when you add a new employee, the new role you added will appear in the drop down list of roles you can choose for your employee.
  11. Hello Junaidi, It is not possible to make the changes that you have mentioned to the receipts: make Date and time to appear in Header or change the receipt number format. But there are some customization you can do to your receipts in your Back-office-> Settings-> Receipts. In the Receipts Settings section you can add logo for your printed and emailed receipts (https://help.loyverse.com/help/how-add-logo-receipts) You can add a text to the Header or Footer fields up to 500 characters each so it will appear in your receipts. For example, you can add a welcome or goodbye message, you can also add the address of your store, fiscal information, social networks etc. You can also activate these options: -Show customer info -Show comments If you activate the first option, information about your customers such as their name and phone number will appear in the printed and emailed receipts. The second option (Show comments) allows you to add comments to the receipts. You can also choose the language of your receipts. If you have multiple stores, you can configure the settings of the receipts differently for each store. You have to choose the store from the drop down list, configure the settings of the receipts for this store and press the Save button:
  12. Hi, You can save your open tickets under a custom name even if you have activated predefined open tickets. During sales, in the Loyverse POS app, when your ticket is formed, click on the ‘Save’ button. On the next screen, you will see the list of predefined ticket names. If you choose one, the ticket will be saved with the chosen name. To save your ticket with another name instead of predefined ones you have to choose ‘Custom ticket’: just fill in its Name and Comment fields and tap ‘Save’.
  13. Hello, I want to know if there is a limit on how many loyalty customers can sign up at our store?
  14. Hello, do I have to subscribe to any of the paid services of Loyverse POS to be allowed to use the Loyalty program feature?
  15. Hi, I want to update my payment method. How can I do it?

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