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Mia

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Mia last won the day on August 24 2019

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About Mia

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  • Business: Laundry

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  1. If you send a request to delete your account, all your data will be deleted. Before sending request to delete your account, please, export your item's list and after creating account anew import it back so you will not have to add your items one by one again. Here, you can find a tutorial how to export/import your items: https://help.loyverse.com/help/importing-and-exporting The item's pictures can't be exported/imported unfortunately. You will have to add them again one by one from the Back-office or POS app. If you have a customer base, you can export it too and import it again in the new account you create: https://help.loyverse.com/help/importing-and-exporting-customers A note about the feature of cancellation of receipts: When you cancel a receipt, it will not be accounted in the reports, and all items will be returned to stock. Check the tutorial for more details: https://help.loyverse.com/help/how-cancel-receipts
  2. Hello, May I suggest you to change the paper width in the printer's settings in the POS app, Save the changes and try again to print a receipt.
  3. Hello, If you have make changes in the Settings of the Receipts in the Back-office and these changes are still not reflected in the receipts in the POS app that have been charged after you made these changes, it is most probably a synchronization problem. You need to make sure that the device with the Loyverse POS app is connected with the internet and try the synchronization button. If this doesn’t help, you can try to sign out of POS app and sign in again. Before you sign out of the POS app, you must check and make sure that all your receipts have been synchronized with the Back-office, otherwise you can lose these receipts. You can check this tutorial on how to sign out properly from Loyverse POS app: https://help.loyverse.com/help/how-exit-loyverse-pos
  4. Hola, Puede tener una base de clientes (https://help.loyverse.com/es/help/how-work-customer-base-back-office) y asignar cada venta a un cliente (https://help.loyverse.com/es/help/sign-loyverses). Pero no es posible generar una factura. Solo recibirá un recibo de venta, que puede enviarse por correo electrónico (https://help.loyverse.com/es/help/how-send-e-mail-receipt-client), o imprimirlo con una impresora de recibos (https://help.loyverse.com/es/help/supported-printers).
  5. Hello, You can select only one dining option for a ticket. But, you can create a special dining option: “Dine in/ Take out” and select this dining option when you need it. You can check our all details about dining options here: https://help.loyverse.com/help/dining-options If you need to indicate which meal will the customer dine in and which one they will take out, you can add a comment to these items in the tickets so the staff can distinguish them. The comments in the ticket will look like this: I suggest you to check all details on how to add comments to items here: https://help.loyverse.com/help/customer-info-receipt
  6. Hello, You can use discounts if you want to sell an item at a lower price than the usual price. First, you have to configure the discounts you want to use and then you can apply them to the specific items during the sale or to the whole ticket if want to do so. For example: If you want to sell an item for the half of price, you have to configure a 50% discount and apply this discount to this item at the moment of the sale. After the sale, the stock of this item will be decreased according to the quantity that was sold. I suggest you to check out these two help articles for a detailed explanation on how to use discounts: How to configure discounts: https://help.loyverse.com/help/how-create-and-configure-discounts How to apply discounts during sale: https://help.loyverse.com/help/how-apply-discounts-during-sale
  7. Hola, No es posible obtener un descuento que depende automáticamente de la cantidad de artículos que compra un cliente. Debe crear y configurar los descuentos en el Back-office y luego aplicar manualmente durante la venta. Puede consultar estos artículos de ayuda: 1-Cómo crear y configurar un descuento: https://help.loyverse.com/es/help/how-create-and-configure-discounts 2-Cómo Aplicar Descuentos Durante una Venta: https://help.loyverse.com/es/help/how-apply-discounts-during-sale
  8. Hola, Puede añadir datos fiscales y el logotipo a los recibos desde la oficina administrativa-> Configuración-> Recibos. En la sección Configuración de recibos, puede agregar un logotipo para sus recibos impresos y enviados por email (https://help.loyverse.com/es/help/how-add-logo-receipts) Puede agregar un texto a los campos de Encabezado o Pie de página, de hasta 500 caracteres cada uno, para que aparezca en sus recibos. Por ejemplo, puede agregar un mensaje de bienvenida o de despedida, también puede agregar la dirección de su tienda, información fiscal, redes sociales, etc. También puede activar estas opciones: a - Mostrar información del cliente b - Mostrar comentarios Si activa la primera opción, la información sobre sus clientes, como su nombre y número de teléfono, aparecerá en los recibos impresos y enviados por correo electrónico. La segunda opción (Mostrar comentarios) le permite agregar comentarios a los recibos. También puede elegir el idioma de sus recibos. Si tiene varias tiendas, puede configurar los ajustes de los recibos de manera diferente para cada tienda. Debe elegir la tienda de la lista desplegable, configurar los ajustes de los recibos para esta tienda y hacer clic en el botón Guardar:
  9. Hola, Puede ver el total de ventas agrupadas por modificador en su cuenta desde el Back Office-> Informes-> Ventas por modificador. Cuando exporta este informe en un archivo CSV, solo puede ver las ventas de cada opción. No es posible ver las ventas agrupadas por modificador como en el Back-office. Sin embargo, me complacería enviar su mensaje a nuestro equipo de desarrollo como una sugerencia de características. Aunque no podemos implementarlo en este momento, pero si recibimos sugerencias similares de otros usuarios, podemos considerar implementarlo en el futuro.
  10. Hello, It is not possible to see Total by category in sales receipts. You can check the Sales by category for a desired period in the Back-office->Reports->Sales by category
  11. Mia

    Tickets número

    Hola, Cuando imprime recibos, el sistema genera automáticamente su número. El número en los recibos se verá así: El número del recibo tiene un significado específico. Por ejemplo # 1-1001 El primer dígito 1- se refiere al dispositivo POS, y si tiene muchos dispositivos, los recibos comenzarán desde 2-1001 ..., 3-1001 ..., etc. Cada dispositivo POS cuenta individualmente, y todos comienzan desde 1001 y luego continúan consecutivamente: 1002, 1003, etc.
  12. Hello, Unfortunately, it is not possible to connect Loyverse POS to a Web Store.
  13. Hello, You can find all your categories at the sales screen, under the "All items" button If you click in the name of the category, you will see only the items that belong to this category. If you are using Tablet, you can arrange your items and categories on the sales screen of Loyverse POS in a suitable way by creating new custom pages and organizing the items there. You can learn all details here: https://help.loyverse.com/help/how-arrange-sale-screen-loyverse
  14. Hello, If you have made changes in the Header and Footer of your receipts in the Settings of the Receipts in the Back-office and these changes are still not reflected in the receipts in the POS app ,that have been charged after you made these changes, it is most probably a synchronization problem. You need to make sure that the device with the Loyverse POS app is connected with the internet and try the synchronization button. If this doesn’t help, you can try to sign out of POS app and sign in again. Before you sign out of the POS app, you must check and make sure that all your receipts have been synchronized with the Back-office, otherwise, you will lose these receipts. You can check this tutorial on how to sign out properly from Loyverse POS app: https://help.loyverse.com/help/how-exit-loyverse-pos
  15. Hello, To reprint a receipt you have to go to the Receipt's list in POS menu, find the receipt you want to reprint, click on the three dot menu (⋮) at the upper right-hand corner and choose the option: Print receipt. Note: You will see this option: "Print receipt" only if you have connected a receipt printer to your POS device. You can check the list of supported receipt printers that are 100% compatible with Loyverse POS in this link: https://help.loyverse.com/help/supported-printers
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