Jump to content


  • Content Count

  • Joined

  • Last visited

  • Days Won


sidorela last won the day on May 15

sidorela had the most liked content!

Community Reputation


About sidorela

  • Rank

Personal Information

  • Business: Retail

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. sidorela

    Ventas Gravables

    Hola Silvia, Las ventas gravables son las ventas totales de bienes imponibles (artículos a los que ha aplicado un impuesto) Las ventas no gravables son las ventas totales de bienes no imponibles (artículos a los que no ha aplicado ningún impuesto)
  2. Hello, If you use the add-on Advanced Inventory, you can add suppliers to the system ( https://help.loyverse.com/help/how-purchase-orders-and-suppliers) You can add the suppliers from the Back-office->Advanced Inventory section-> Suppliers-> Add suppliers. Fill in the information and Save your supplier. When you have an active subscription for Advanced Inventory, in the card of items to which you have switched on the option “Track Stock” you will see the two additional fields: -Primary Supplier-you can assign a certain supplier for the item from the list of suppliers -Default Purchase Cost- is the purchase cost, which by default is inserted into the Purchase Order, so that you do not need to enter it manually when creating a Purchase Order. But this is not a required field, so you can leave it blank in the item's settings. Then manually when creating a Purchase Order, you will need to specify the purchase cost. After you have filled this information for your items, this will help you to easily and quickly add items to a Purchase order. When you open for editing the existing purchase order or create a new one, after selecting the Supplier and Store for your Purchase order, you can choose one of the autofill options between ‘All items from supplier’ or ‘Low stock items from supplier’. If you select the ‘All items from supplier’, the system adds all the items with the selected supplier specified in their attributes. If you select the ‘Low stock items from supplier’, the system adds all the items with the selected supplier specified in their attributes which have a stock value that is less or equal to its ‘Low stock’ value. You can read all details in this link: https://help.loyverse.com/help/autofill-items-purchase-order I hope this has answered your question
  3. Hello, It is not possible to choose a specific customer from the customer base to be part of the Loyalty system. When you set up a loyalty program, all your registered customers (customers you have added to your customer base) will earn a certain percentage (that you have set up in your Back-office->Settings-> Loyalty) of the total amount spent on a purchase as loyalty points. You can check out this help article for more information about the Loyalty program: https://help.loyverse.com/help/how-customer-loyalty-program You can add your suggestion to the Feature request section:(https://loyverse.town/forum/29-feature-requests/). Maybe developers may consider implementing such option in the future.
  4. Hello Celita, Unfortunately, such option is currently unavailable.
  5. A composite item is a unique item with its own SKU and description. When you add a composite item to a ticket, it is not possible to distinguish between its components, so it would not be possible to send the different components to be printed separately.
  6. Hello, If you have multiple stores, you have to activate the ‘Predefined open tickets’ feature for each store separately if you want to use it in that store. You can make a separate set of tickets for each store. To do this, choose the store from the drop-down list, activate the option “Use predefined open tickets”, add the set of predefined open tickets and Save the changes. You can learn more information in this link: https://help.loyverse.com/help/how-use-predefined-open-tickets
  7. Hello, You can restrict your employees to apply discount with restricted access if you use Employee Management. First, you have to create the discount/discounts with restricted access or, if you have already created your discounts and want them to have restricted access, make sure you have activated the option: Restricted access in the Discount's card. Then, you need to manage the access rights of your employee so they can not apply this discount with restricted access during sale. To do so, you have to go to your Back-office->Employees’ section->Access rights. Open the group of employees whose access rights you want to edit. Deselect the access right: Apply Discounts with restricted access. Don’t forget to Save the Changes. Now, if your employee, who does not have the access right to apply a discount with restricted access, will try to apply such discount during sale, they will see in their screen a PIN pad, and a message to enter the PIN of manager or administrator. If the owner or an employee that has the access right to apply discount with restricted access (like a manager) does not enter his/her PIN the discount can’t be applied to the ticket. I hope this help
  8. Hello, It is not possible to set the Loyalty points only for specific items in your account. Loyalty program, when activated, is applied to every item. Your registered customer will earn a certain percentage (that you have set up in your Back-office->Settings-> Loyalty) of the total amount spent on a purchase as loyalty points. You can then (when the customer desires) redeem this points to give your customer a discount. You can check more information about Loyalty program here: https://help.loyverse.com/help/how-customer-loyalty-program and about redeeming Loyalty points in this link :https://help.loyverse.com/help/points-discounts
  9. Hello, Yes, it is possible to edit an existing timecard or add manually a new employee timecard from your Back-office. To do this you have to go to your Back-office-> Employees’s section-> Timecards. At the ‘Timecards’ section you can see the list of timecards for the chosen period . You can correct the current timecard by clicking on it, make the wanted changes and press the Save button. You can create a new timecard by clicking on ‘Add Timecard’ button. Total hours are automatically calculated based on clock in and clock out time.
  10. Hello, You can change the email of your employees from your Back-office-> Employees section-> Employee list. Open the profile of the employee you want to edit, change the email and Save the changes. If the employees has access to the Back-office or has the access right to enter the app with his own email, he will receive again an invitation email to the new email address to create his/her account linked to your account. If you change the email of an employee, the sales history of this employee will not be deleted.
  11. sidorela

    Table numbers

    Hello, You can use predefined open tickets to add table numbers to kitchen orders. I suggest you to read this tutorial on how to use this feature :https://help.loyverse.com/help/how-use-predefined-open-tickets
  12. Hello Sam, To use Dining options you must first activate this feature in your Back-office-> Settings->General-> Dining options After activated and configured your dining options ( you can read a detailed explanation about configuring Dining options in this link: https://help.loyverse.com/help/dining-options you can use then during sales. During sales, at the ticket (or open ticket) you can see dining options line with the default option. If you tap on this line, you can see the drop-down menu with all dining options you have configured. Choose needed one. Then you can proceed with the sale. I hope this helps you
  13. Hi Suzan, The Customer Loyalty Program is the same for all stores under the same account. It is not possible to set up different percentage for different stores while setting up the Loyalty program. The percentage of the purchase amount that will be credited to the points account of your customers will be the same for all your stores under your account. But you can put your suggestion to have different Loyalty programs for different stores under the same account in Feature request section: https://loyverse.town/forum/29-feature-requests/ , maybe developers may consider implementing this feature in the future
  14. Hello, This happens when you have used the option Split payment for this receipt and the customer has paid a part of the total payment with cash and the other part with card. So the receipt in total was paid by two payment types that you can see these in the report. To verify you can look up for the receipt in your Back-office-> Receipt section and you will see there that the details. It would look something like this: You can learn more about "Split payment" feature in this link: https://help.loyverse.com/help/payment-loyvers With this feature you can split the total of the ticket into several partial payments and you can select a different payment type for each partial payment.
  15. Hello, To update your payment method you have to go to your Back-office-> Settings-> Billing and subscriptions. Next to the details of your current payment method you can see the button: Update payment method. Click on this button.

Loyverse Point of Sale





  • Create New...