Christine

Hello Budi! To change the Owner e-mail we have two ways at the moment: 1. If the Owner email is not yet confirmed, you can change it by yourself a) Please sign out from your POS with a current account e-mail (Please read an article on how to correctly sign out from the POS https://help.loyverse.com/help/how-exit-loyverse-pos ) b) Sign in again in your POS with current owner e-mail and choose option "CHANGE EMAIL" 2. If your e-mail have been confirmed, please write specifically to help@loyverse.com from the business (Loyverse) owner's email. Example: "Please change my owner e-mail from abs@gmail.com to dfg@gmail.com." Our support team will change the owner's email address upon request within a 24+ hours.

You are welcome! Thank you for sharing your way to do it. It can give to other users different options how to act in similar case. Take care!

Hello Roddy! You make a good point to using Excel for actions with .csv types of files. Excel is a good program, I like it. But we must be careful with it. Sometimes Excel can change the data type. For example, I can export Item list and open it in Excel, but what I can see in a barcode field do not make me happy. As you see in screenshot the barcode I enter manually in system lost a zero at beginning. So I make a changes in Excel on the way how to open the .csv file: Data--> from Text/CSV --> choose a file --> and I change a Data type detection to "Do not detect data types" --> button Load And here I have correct Barcode I entered in system

Hello Jalingojo! Unfortunately the list of ordered items is possible to see only in Purchase orders, downloaded or just view one by one. Received items is possible to see in Inventory history report, but items which is not yet received not shown there. I added your comment to our Developers so they can check what can be done about it.

Hello Assa-Manado! Am I correct, you want to see the list of items from supplier? do you need only to be able to see the list with available stock? or you want to be able to fill up the Purchase order with low stock items from particular supplier or all the items? because we have this feature already! It is Autofill option in Purchase order. Please, check here for more information https://help.loyverse.com/help/autofill-items-purchase-order

Hi! It is a bit difficult to understand how exactly you use Loyverse system when you speaking about "sales to accounts". Do you add customers to the receipt? and you see reports by customer? or what exactly? And next question is about "total charged accounts" ... what it means? report about customer's total purchases in your store? Please, help to understand you clear.

Hi! To add extra line in receipt, please, go to the App → Settings → choose your printer then open Advanced Settings and in the field 'Cutter ESC/POS Commands' add 0A, 0A before existing values. For example: 0A,0A can add only one extra line. So if you need to add two lines write 0A,0A,0A,0A

Hello! Loyverse has an option to Cancel Receipts from the Back office Open Receipt section in Reports --> open receipt you want to cancel and cancel it here If you have many test sales, you can delete your account with all your data. And then start a new one. If you decide to delete your account, please write from the business owner's email specifically to privacy@loyverse.com with the subject "Delete my account." Our support team will then delete your account upon request and send you a reply by email.

Hi jackjack! Yes, you are right. Unfortunately, Loyverse is not integrated with intelligent cash drawers at the moment

On iOS we have £2, for Android it will be ready soon.

Hello! Please, tell me do you use Android or iOS for POS. Looking forward!

Thank you for your feedback! Developers will check what can be done about it.

Hello! Unfortunately, such option is currently unavailable. Developers will check about it for sure. Please. let us know from which country you are? Will be very helpful if you can send a link for government requirements for POS system in English. Thank you for feedback!

Hello Manuela! Employee can close the application and open it with only PIN code. To make a Sign out and exit from App it need extra efforts and we do not recommend to do it often. https://help.loyverse.com/help/how-exit-loyverse-pos If it happened that Sign out was done than yes, the POS must be activated with email and password. But Back office access rights can be limited by only one single option to manage POS devices and nothing else will be visible for Employee.

The columns Supplier and Purchase cost already available in file So it is very easy now to update information for all items.