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Everything posted by Andy

  1. Hello. Unfortunately Loyverse does not have possibility to receive online orders to POS from customers. The API is on the development stage.
  2. Hello. Unfortunately, it is not possible to send orders from outside the local network. The POS and KDS work only if the devices are connected to the same WiFi router.
  3. Hello. Unfortunately, Loyverse does not have integration with OpenCart.
  4. Hello. Unfortunately there is no way to edit receitpts and change payment type.
  5. The excellent points of printers from well-known manufacturers are stable characteristics (for enstance ESC/POS commands) and an extensive network of service centers. Of course, like any business, you may want to reduce expenses and avoid unnecessary spending of money. But in the case of sales equipment, particularly POS printers, you may think more about it as an investment. What is the best printer that may help you to fulfill your goal and make a purchase experience for your customers smooth and quickly?
  6. Thanks for the information, but it is necessary to know the exact printer model. The situation of different printer models may vary, even though they are from the same brand.
  7. Hello. Could you please, tell the printer model and what is the connection interface (Ethernet, Bluetooth or USB)? Please, not, that printers from supported printers list was tested and sure work with Loyverse.
  8. Andy

    Tip reporting

    So far, tips functionality works together with some payment systems. How to Add Tips to Payments Made through Card Readers In this case, tips will be shown in the exported files of Receipts and Payment types and also in the Shift report on POS.
  9. I think it is better to look at mobile printers. Even such a small printer as the Epson TM-P20 would be enough for such a type of business. The battery life of 26 hours if working on Bluetooth connection would be enough to use during the day and charge at night. According to the specs of this printer, you can load the paper of 58 mm width; that may be enough in case if your product names are not so long. Usually, the food truck business menu consists of several dishes, and the receipts are quite short. Epson TM-P20 can load the paper roll of 40 mm diameter that corresponds to a length of about 15 m. If your receipt length is 10 cm, you can print 150 receipts from one roll. It means you can load paper rolls once in several days.
  10. Hello. Thanks for the information, Ali. Could you please, mention the country of these requirements? It looks like requirements for a fiscal receipt but Loyverse issues nonfiscal receipts. It is possible to customize receipts in Loyverse to some extend, even now. But it is not possible to complete all requirements by customization. 1. It is possible to add a logo to the receipt. If you make the logo out of the text Tax invoice and your business logo, you can reach a similar result. https://help.loyverse.com/help/how-add-logo-receipts 2. You can add text to the top of the receipt. This setting is at the Back office > Settings > Receipt. You can add there the business address and tax number. 3. If you apply to all items included in the price tax, all the printed item's prices will be printed with like this. 4. Loyverse receipt has a separate line with the amount of included price. There is also a total. The only line that Loyverse does not show is "Total before included tax." But these requirements are not directly mentioned in point 4. It is only at the sample receipt. I am confused - if this requires obligatory to show the "Total before VAT," or is it optional?
  11. You may try to use kitchen orders, but they do not contain barcodes, only order number and items name. https://help.loyverse.com/help/using-kitchen-printers
  12. Loyverse has functionality to print labels for items as a part of Advanced inventory functionality. Please, read about this here: How to Print Labels for Items
  13. Unfortunately there is not functionality in Loyverse, that allows to customize printed shift report. You can try add tax information to your store name.
  14. Unfortunately this printer is not in the supported printers list: https://help.loyverse.com/help/supported-printers. We do not have this model and does not test it.
  15. 1. For now, there is no support for the work of the second display of Sunmi devices. The second display will not show transactions as Loyverse CDS 2. Yes, if you plug in the cash drawer directly to Sunmi T2, it will work.
  16. For thermal printers, you should use special thermal paper. Before buying paper for a receipt printer, make sure that your paper roll will fit your printer. Check the specs of your printer. There is usually roll width and roll diameter. You can use a roll of the smaller size that your printer allows. But it is impossible to put a roll if one of those sizes exceed the required.
  17. Of course, it is a nice feature to have, but I don't think it is so essential. There are many businesses that works without automatically applied discounts.
  18. Requirement of the Loyverse KDS for iPad is iOS 8.2 or later. For Android is 4.3 or later. A minimal requirement is 7” display and the 600 dp for smallest side of tablet. KDS uses about 1-2 KB of memory per receipt. From time to time, you can clean the receipt archive on KDS to free space. For better visibility, it is recommended to use at least a 10” tablet. The tablet should be positioned in landscape mode.
  19. The ability to print is an essential function that each POS system should have. Usually, retail businesses need to print receipts for customers; restaurants and cafes need to print bills, receipts, and kitchen orders. The ever-growing modern trends try to find alternatives for such printed documents to nonpaper variants, such as e-receipts or messages on the kitchen screens. However, despite that, many customers still prefer the paper version or receipts. What kind of printer will work best in your business? First of all, check the list of supported models for your POS and select from the recommended printers. Some POS apps (like Loyverse POS) allow the connection of receipt printers besides the supported models. Such printers should correspond to specific requirements, and it is better to check if the selected model will work with your POS before obtaining it. Even if you connect another model and it works with the POS, it is always a gamble to use it. Later on, some problems may appear; for instance, printers start to make mistakes when printing long receipts or after updating the app. The next recommendation is to choose printers of famous established brands (such as Epson and Star Micronics). Such companies produce quality equipment with stable characteristics and durable performance. Therefore, you can quickly connect their printers with your POS and use them for a long time without interrupting your selling process. Global companies also offer warranty and customer support. They have a vast network of service centers that can quickly and effectively solve possible technical issues with printers. There are different ways of classifying receipt printers. By printing ways: thermal, dot matrix, or inkjet. The most popular are thermal receipt printers. The printing process is a direct contact between the thermal head and the thermal paper, which is sensitive to heat. They are quite fast and provide good picture quality. The con of receipts printed by the thermal printer is that the receipts may lose images from other sources of heat, such as sunshine or hot air in the kitchen. Dot-matrix printers print slowly and are noisier than the thermal ones, but their image is not affected by the heat. This kind of printer is sometimes used as kitchen printers. By form factor: Bigger and heavier printers can contain bigger paper rolls and can print more receipts from one paper loading. Such printers have a power supply from socket outlets and are better to use in a fast-paced environment, where you have hundreds of customers a day. Mobile (moveable) receipt printers have installed batteries, are compact, and take little space on the counter, or it can even be held in the hands. But such printers are loaded with 58mm small paper rolls and are preferable in a not so busy environment. Mobile printers are also the best choice if you have difficulties connecting to the power outlet, for example, in a van or trailer selling. Different printer types by size: Star TSP650II, Epson TM-m30, Star SM-T300i, Epson TM-P20. Check what the biggest size of roll paper the printer can load and check the length of the paper. If you know the average length of your receipt, you can estimate how many receipts you can print from one roll. The table below shows the number of receipts with three different receipt lengths (10, 15, and 20 cm), which comes from a paper roll of varying lengths. There are three basic connection interfaces: Ethernet (WiFi), Bluetooth, or USB. What are the pros and cons of working through each interface? Some printers have several interfaces, and you can select the best for your types of tasks. Many connection sockets of Epson TM-m30 printer: USB, Ethernet, Bluetooth Ethernet connection provides a stable connection, small printing delay. It is possible to connect several POSes to the same printer. Cons: they require a WiFi router and wires to connect, and therefore complicate the connection process. Printers with Ethernet are the best choice if you have large facilities and you need to put printers in different rooms, especially in the kitchen. Also, it is better to have this type when you have increased customer flow. WiFi receipt printers are Ethernet printers, but they connect with WiFi router by radio ways (WiFi) instead of cables. Such printers are similar to Ethernet printers but do not need a wire that goes to the router. They still need WiFi routers to connect to POS. Bluetooth receipt printers do not need wires to connect with POS, and are therefore preferable to use in a limited space environment (especially with mobile printers), and where there is a short distance between the POS and the printer. Bluetooth printers are not a choice to use as kitchen printers in other rooms. Sometimes Bluetooth may lose the connection between devices, so it will take time to reconnect them. They have a printing delay for a second. Bluetooth printers are suitable for printing receipts for low customer flow. USB receipt printers are possible to connect to the POS quickly, but they require a wire (USB cables have a limited length of a few meters). If you use POS on a mobile device, they have only one USB socket, which is also often used for charging. Thus, it may cause difficulties when you want to charge your device and connect to the printer simultaneously. This can be solved by using a special USB adapter with charging ability. It makes no sense to use such printers with mobile printers because you are tied down by the cord. If difficulties with cables do not scare you, such printers will make you happy with little printing delay, and you can use these printers in an environment of different intense sizes. Other points that you should consider when choosing a receipt printer: 80mm and 58mm paper rolls. Different printer types and their sizes. Printing size. Think about what is the best width of your receipts or tickets. The most common paper widths for receipt printers are 58mm and 80mm. If your items in POS have long names, it is better to choose the wider size of printing, so your names are printed without hyphenation. Long names of goods on the 80mm receipt. Printing mode: graphic or text. It relates to the way printers can receive information. Graphic mode - pixel by pixel, text - as alphabet symbols. Modern printers can work in both modes. Graphic mode allows printing images on receipts, such as the company logo. The significant advantage of this mode is the ability to print text in all possible languages. However, printing in graphic mode will take more time than the text mode. Printing in text mode cannot print graphics, such as a logo. Also, a printer may not contain some languages, and will not print on them. Initially, printers include text symbols in a dozen languages. Printers with auto cut paper would be preferable in a busy environment. They can give an advantage of a few milliseconds. Connection with external devices such as a cash drawer or a kitchen bell. If you plan to use a cash drawer in your business, check if your printer has an RJ11 socket. It looks similar to the LAN socket for Ethernet but slightly smaller. To this socket, you can connect the kitchen bell (buzzer) to attract the attention of the cooking staff to the printed kitchen order. Socket for a cash drawer on the receipt printer Start paying attention to the printing speed only if the majority of your customers buy a lot of items at once (your receipts are long, tens or hundreds). Only in this case, you may save a few seconds on printing each receipt if you choose a faster printer. Otherwise, on short receipts with a few items, the advantage of the printing time of a few milliseconds would not be significant. Integrated printer. Some receipt printers are combined with other devices needed for retail and restaurant business. The Star mPOP is a combined Bluetooth POS receipt printer and a cash drawer. Such a device will take less space and have fewer wires. The Star mPOP combined receipt printer and cash drawer Some devices contain many components of POS (screens, printer, scanner, card reader, customer display, etc.) in one body device. The product line of such devices may have a variety of models of different sizes. It may be an excellent choice to consider such an integrated all-in-one solution for small business retail shops or cafes. The more customers you have per day in your store, the bigger the size of the device you should choose. The more significant device has bigger compartments for loading paper, and one role may give many receipts. The benefit of such an integrated device is that you save time and money on buying only one piece of equipment. The cons - if your device stops working, you need to change the whole machine. Cashier machines from SUNMI Choosing a receipt printer should be based on the business parameters of the place of their work. Here are some questions that you can ask yourself. Answering them will help you to make the best choice. Are you going to print receipts, bills, or kitchen orders? How far do you plan to place your printers from the POS? How many customers do you have per day on average? What is the length of your product names? What is the length of your average receipt? Collect necessary information about your business and follow the recommendations described above and choose the best printer for work. When your business grows, you may need to change the printer model to suit the new circumstances better. If the quantity of daily visitors grows and your average receipt becomes extended, you may need the printer with a more significant paper load. Do not hesitate to change the model of the printer. <iframe src="https://www.slideserve.com/embed/9847384" width="600" height="497" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" style="border:1px solid #CCC;border-width:1px 1px;margin-bottom:5px;max-width: 100%;" allowfullscreen webkitallowfullscreen mozallowfullscreen> </iframe>
  20. 테스트 판매, 환불 또는 실수로 인해 발생한 판매 정보는 영수증 취소 기능을 통해 해결할 수 있습니다. 영수증을 취소할 경우, 보고서에 반영되지 않으며 상품 재고량 또한 원래수량으로 돌아옵니다. 먼저, 백오피스 '보고서'메뉴에서 '영수증 보관함'섹션으로 이동합니다. https://help.loyverse.com/ko/help/how-cancel-receipts
  21. Puede cancelar un recibo si se registró una venta o reembolso por error o como una prueba. Al cancelar un recibo, este no será considerado en los informes y los artículos serán devueltos al stock. Desde el Back Office, vaya a la sección 'Recibos' en el menú de 'Informes de venta'. https://help.loyverse.com/es/help/how-cancel-receipts
  22. Only MFi certified devices are possible to connect with iOS devices via Bluetooth and USB interfaces. Apple’s MFi Program (“Made for iPhone/iPod/iPad”) is a licensing program for developers of hardware and software peripherals that work with Apple’s iPod, iPad, iPad mini, and iPhone. But even for MFi certified receipt printers, our Loyverse development team needs to have them and to integrate their work with Loyverse. It looks like the model Q200 USB does not complete with such requirements, so it cannot work with Loyverse.
  23. Unfortunately, it is not possible to connect one Bluetooth printer to several stores. The physical range of Bluetooth is typically less than 10 m. Usually, the Bluetooth range is limited to the same room, so it is impossible to connect devices that are situated in different buildings. Also, you can connect the Bluetooth printer only to one mobile device at the same time.
  24. Unfortunately, this printer will not work with iOS. For Bluetooth and USB interfaces, only models from recommended printers list with work with Loyverse POS on iOS. For iOS devices, it is possible to try as other models only Ethernet printers, which fulfill requirements of supporting ESC/POS protocol.
  25. It seems that you have commands in the decimal numeral system. The field "Drawer ESC/POS commands" in the Advanced Printer Settings of Loyverse POS accepts commands only in hexadecimal numeral system. I would recommend to convert your commands into hexadecimal. For example 27=> 1B, 250=>FA etc.
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