Logo cannot be printed on Epson printed receipt

Hi, I have tried the instructions on the Loyvese community forum step by step (uploaded the logo to the printer and stored using Epson Utility and selected other model and configured the ESC/POS but still the printer doesn't print the logo at all. https://loyverse.town/how-can-i-print-the-logo-on-the-printer Kindly advise. It is an option we very much wanted to have.

Answers
Which printer are you using? the exact model. Are you able to make a test print with the logo using the Epson Utility? And did you upload the logo from a PC? or from EPSON aplication? Can you provide some screenshots also?
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