How to troubleshoot customer info and comments not showing on mailed receipt?

Under "Receipts," I have "Show customer info" and "Show comments" turned on, however, they do not show on the emailed receipt, only on the copy saved; how can I fix it so the customers can see their info and my comments on the recipt they receive?

thanks

Answers

Thanks, Theodore. It just dawned on me yesterday to write to Loyverse's help email address and here is the response that I got: 

Hello, Unfortunately, you cannot see comments and customer's information on the electronic receipt. Only on the printed receipt.

I asked about this a development team. It will be fixed as soon as possible.

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