It is very difficult for us that our customers cannot really see their balance of points, they call or ask online how many points they have, YES they can see it in their last email but it's really a hassle for them so they just ask us. We give out specials for people with more than 10 points for example etc etc. But now it's making it really really hard :(
Hi Joseph! When I was chatting with Loyverse I asked about the LoyaltyOcean matter and other subjects to my buisness. All I know is that Loyverse was planning an update to their Android app and their system. I do not know if they will add feature requests, but I do know they are updating soon. Thanks!
What Loyverse did was that they got rid of the "Scan" and "Feedbacks" Feature due to GDPR regulation and LoyaltyOcean being discontinued. Your customers are still in the database and you can still use the loyalty program. You just have to enter their phone, email or name instead of scanning LoyaltyOcean app. The loyalty program works just how it was. They earn points to spend. You cannot use the feedbacks feature, notifications, or app receipt. You can still use the email receipt and printed receipts. I use the receipt to go to an online survey for feedbacks. I just use one code for the survey and when the survey is done they write it down, and the cashier sees if the code is the same one that is always used. Here are some photos on what I am talking about.