Editing POS orders in a restaurant and custom refund amounts

Hello,

We are using Loyverse with Android.

1. Removing an item from an open ticket:

If someone places an order for say 3 different pizzas and the waiter takes the order and it is sent to the kitchen display.

Then the customer changes their mind and cancells 1 of the pizza types. How do we remove this item from the order?

2. Custom refund amount:

I see you can refund whole items, but what if you just want to refund a specific amount that does not relate to an item.

I have seen the part about setting up a refund and have done that in the back office but i do not have the option of refunding in the app as it says I should here:

https://help.loyverse.com/help/how-apply-discounts-during-sale

 

 

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